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Here is what happens next!

We understand that getting the support you need isn't always the easiest task. Rather than make you wait, we aim to provide assistance along the way, even before replying. Please have a look at the information below in order to make this experience as smooth as possible.


You can access all past tickets and conversations you started with our support by clicking on the "see all your conversations" link in the chat window after you've logged in.

  • Give us about 24 hours (48 on weekends)

We do our best and more to help you resolve any issues you may be experiencing. Please allow us a little more time to respond on weekends and holidays. We appreciate your patience.

  • All communications via email

Once we've reviewed your support ticket, we'll respond to you via email. You may reply directly. All subsequent correspon-dence that pertains to your initial ticket should remain in that one email thread.

  • Search the documentationn

If you haven't had a chance to browse the documentation, feel free to do so while we review your support ticket. Be sure to use the search form to find documentation specific to your inquiry.
See documentation

  • Troubleshooting tips & techniques

While some issues are more complex than others, basic troubleshooting can be performed to help track down just about any problem
See troubleshooting techniques.

You got Implementation related Questions?

Make sure you ask any question regarding the implementation of eLearnCommerce in the Private Implementation Support Group.

Implementation = Strategic decision making support, what to combine with what and how etc. or, can i do this one thing like that? or should i do it like that? what can i use or do to achieve this other thing?

Please ask these questions in the group.